We do not accept any returns nor issue refunds as all our gowns are custom made. If a Custom to Rent gown has been made available to you, a rental deposit of $700 will be collected upon delivery of your gown and refunded once the gown has been returned without damage. You may choose to forfeit your deposit should you decide to keep your gown with no added charges.

We currently provide complimentary fit alterations for our Singapore brides. Fit alterations include adjusting lines at the waist, bust, armholes, shoulders etc and do not comprise of any amendments to the design of the gown. Any extra materials and labour required for a design alteration will be evaluated independently and charged accordingly.

For brides whose orders fit within our recommended timeline, your gown should be completed and collected 4-6 weeks prior to your event date. Any minor fit alterations you require after can be done with our local seamstress with a small top-up fee.

We currently recommend a minimum leadtime of 8-10 months for a custom piece. This allows our brides to have ample time to ponder over their design and materials while providing our teams with a good runway for production and to perfect your fit.

In the event that you require your piece more urgently, please connect with us via our website or Instagram.